Your ousiai jewellery is hand made to order and custom packaged with special care to ensure the quality and safety of your purchase. We ship all orders through registered, recorded delivery, and are happy to help with any urgent delivery requests. Unless specified otherwise, please allow 5 - 12 working days for shipment.
International customers are able to order from our website but are liable for all import duties and customs that will be charged by your country. Payment will be necessary to release your order from customs before delivery. International orders returned to ousiai due to unclaimed customs will be returned to inventory after 90 days of no contact from the buyer. ousiai will attempt contact prior to the order being forfeited.
All international orders are shipped, first class. We are not responsible for delays in shipping once the product leaves Romania and cannot track past the Romanian border.
We cannot be held liable for lost or stolen packages. If your item shows as delivered please contact your local Post Office to file a claim. For any other inquiries not addressed in this FAQ please email us at email@example.com.
We strive to display and describe items as accurately as possible as well as showing our jewellery details at their best, but please bare in mind that due to the hand made nature of our pieces, items may very slightly be different to the ones shown in the photographs.
If you have any questions about any piece before making a purchase, please do not hesitate to contact us at firstname.lastname@example.org. We will gladly address any questions or concerns you may have.
In the event you receive an item that you believe is damaged or defective, we require that you email within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item, so that the jewellery can be returned.
If pieces are neither made on special order nor are bespoke, we can offer full refund provided you get in touch within 10 days of placing your order via email on where we will explain the return procedure to you.
Please note unwanted item(s) have to be returned undamaged, unworn and in their original packaging and shipped back to us at your own expense. We recommend that the return shipment is sent back to us providing us with the tracking number and insured to its appropriate value as the goods are under your responsibility until we receive them.
ousiai takes the privacy of our customers very seriously. We value our customers and respect your privacy. We collect information about you through our website in an effort to communicate with you about our products, services and promotions. Neither your name nor anything about
types of information collected
You can visit most of our web pages without telling us. What we collect and how we use it: The phrases “personally identifiable information” or “personal information” mean any information by which you can be identified, such as your name, address, telephone number, etc. whom you are or revealing any personal information about yourself. If we do collect such personally identifiable information, we typically use it for the purpose of enabling us to contact you directly, for contests and for promotions, for example. The following are some examples of how such information might be collected and used:
When purchasing our products, we may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to
purchase products, or access certain services, offers and content on our web site as a guest.
How you can access, change, or delete your information and preferences: We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by sending your written request via email to email@example.com. Please provide your full name, mailing address, email address, and phone number when making this request. Include your email address, full
name, and specifically what information you do not want to receive. Please note that it may take up to two weeks for your request to become effective.
reject cookies or to notify you when a Web site tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use some of the products and/or services at our web site.
web site activity
We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our site. We use this information to track aggregate traffic patterns throughout the website. Such information is not correlated with any personal information.
Your ousiai account information is password-protected for your privacy and security. ousiai will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information. In addition, when you submit sensitive information via the checkout on our website, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.
links to third party sites
Please be aware that our site may contain links to other sites hosted by third parties. ousiai does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.